Frequently Asked Questions

Our products typically are finished within 2-3 weeks from the time of ordering. If a project will take longer we will let you know before the order is confirmed. You will be contacted when your order is ready for pick up or for shipping.
We accept cash, credit (Visa and MasterCard), debit and email money transfers. For email money transfers our email address is kalexltd@hotmail.com.
Every sign comes with a routered edge unless specifically requested not to have the edge routered.
Our signs are made on solid maple unless otherwise requested. It is a durable, solid and quality product with a beautiful look and can be stained a wide variety of colors. The hardwood selection we have varies depending on availability. We have carved products in aspen, bubinga, bird's eye maple, curly maple, cherry, fir, maple, pine, purple heart, red oak, oak, sepele and walnut.
We are no longer located in Fort McMurray after losing everything to the 2016 wildfire. We are now located in Stony Plain, Alberta.
Our current stain colors include: golden oak, cherry, classic grey, gunstock, english chestnut, special walnut, provincial, red chestnut, red oak, red mahogany, dark walnut, espresso and ebony. We will send you a picture of our stain sample board and you will get to choose the color of your product(s). Please note that any of our stains can also be done in the rustic style (dark carving, lighter background).
If you are ordering a sign that is going to be displayed outside, please let us know and it will have an exterior grade finish applied. As with any exterior wooden product, please ensure you are refinishing it as often as necessary to keep it looking new.
Our standard amount of hooks on our keychain holders is 5 however if you would like to add or subtract the amount of hooks please let us know.
Each sign that is purchased has 2 eyelet hooks provided. To attach the hooks on the sign, drill pilot holes first to prevent splitting of the wood, or breaking of the screws, and then screw in the eyelet hooks.
Yes! Our cutting boards are made of various types of hardwoods, primarily maple, cherry and walnut. The cutting boards are carved and filled with a food-safe resin giving a very cool 3D effect. They are finished with Boos Mystery Oil and Board Cream.
Our cutting boards are finished with Boos Mystery Oil and Board Cream. These products are available at Bed, Bath and Beyond or on Amazon.
Wooden cutting boards are NOT dishwasher safe and should NOT be submerged in water. If they are put in a dishwasher or submerged they will come apart. Clean your board with warm, soapy water and dry immediately. Do not store when wet or damp. If you notice that your board is starting to cup, flip the board over and it will flatten. Use both sides of your board to help prevent cupping.
Yes! Our engraved cutting boards are carved and filled with a food-safe resin so it is perfectly smooth. Cutting boards should not have any grooves on them where food and bacteria can get caught, which is why we fill the carving. The resin also gives the carving a 3D effect and it is quite an interesting product!
At this time we do not have the proper program to be able to carve faces into our signs with precision. We have successfully designed and custom carved pets, houses, cabins, trucks, and cars.
Our business hours are 10am-8pm from Monday to Friday and 12pm-4pm on Saturday. Sundays we are closed. Orders are ready for pick up or shipping approximately 2-3 weeks from the time the order is confirmed. You will be contacted once the product is ready for pick up or shipping.
We have an Edmonton pick up location on the west and a Stony Plain pick up location. We do not deliver but we can ship anywhere!
Shipping is available worldwide. We choose to ship through Canada Post. We will do our best to group products into one package when you order.
Yes we have gift certificates available for purchase.
Yes, most of our tools, materials, wood product come from businesses in Edmonton and Spruce Grove. Here are a few of our frequently visited businesses:
Edmonton - Marson Equipment for our machinery
Edmonton - Windsor Plywood on 184th for various hardwoods and materials
Edmonton - PJ Whites for various hardwoods
Edmonton - Shippers Supply Inc. for our shipping materials
Spruce Grove - Rona for various tools and finishing products
Yes! We make custom designed cribbage boards. They can be a custom shape, size, and/or have a custom design in the center.
The price we will quote you will include the deck of playing cards and 6 metal cribbage pegs. The pegs that we supply are 1/8" and you will receive 2 of each color. The colors we have are black, silver, brass and copper.